How to get support when something goes wrong with Dukani?
After installation, Dukani rarely fails at a point in time, but at any failure, contact us and immediately Dukani online users will have the problem fixed, while Dukani desktop users will receive updates through email or if necessary the team will show up as soon as possible.
What if at a point in time I require an update version of Dukani, how is my data handled?
Dukani updates are very soft, they do not involve changes of your data in the system. Very rare updates will involve changes in your data and our developers can handle that safely.
What If I want my Dukani software to be accessed away from my business location?
Dukani is installed in a local area network, such that all computers can access the same data. With fast and reliable internet, the Online/internet version of Dukani can be used in conjunction with the desktop version, NOTE: Online Dukani can reach anywhere the internet can.
How is my data protected from danger and malicious personnel?
Anyone making changes in the system has to log in, Dukani will keep track of the logged in user and all changes he/she makes in the system. Hence it is highly recommended to protect passwords to enhance this security feature.
Dukani also offers automatic synchronization of your data to our cloud servers which ensures data retrieval at a point of system failure or complete loss of your machine.
What will happen If I want to change the machine/computer that’s running my Dukani software?
A new Dukani software will have to be installed in the new machine, and if the user is using Dukani cloud, only a simple download will be done to recover the data, otherwise data will be shifted from the old machine to the new one using external storage devices.
What is the minimum computer system requirements for Dukani to run smoothly?
- Dukani requires any version of windows 7 or windows 8 operating system
- The machine has to assume a minimum of 1 GHz x86 or x64-bit processor, 1GB of RAM, 80GB Hard disk
The minimum requirement would depend on the version of Dukani you are running, however the above minimum can run any Dukani version so far.
How do I get assistance on how to use Dukani Products?
Every Installation is accompanied by a training programme for all users of the product.
How much does system updates cost?
System Updates cost will depend on whether it is user specific, or it is a general system update, otherwise generally, updates costs will depend on the load Dukani incur to produce such update.
How to contact Dukani?
For a new customer, it’s recommended that you fill a form located in the page Dukani custom, under Products menu. The team will receive your requirements and contact back to you as soon as possible!
For customers having problems with Dukani Products, feel free to email us, and if very urgent, call us!!
How much does installation cost?
The cost of a product will include installation and training. Only buy the product, sit back and relax you will have your system up and running.
How much does training cost?
The cost of the product also includes training and installation.
Does customization cost more than the existing product?
Customization cost will depend on requirements.
How much does maintenance cost?
Maintenance cost, will depend whether it is user specific or general maintenance, nevertheless there are lots of free maintenance that Dukani is doing recently.
What is the proper time to contact support team?
You can contact Dukani from Monday to Saturday 0800 hrs to 1700hrs
What Am I supposed to do if my product is not in the Dukani Pool of Data??
You are supposed to contact dukani so that your product can be added in the DPD (Dukani Pool of Data) or otherwise you can optionally register it to your local database.
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